Frequently Asked Questions

Registering at 10ji is quick and straightforward. Click the Register button on the homepage, fill in your basic details (name, email, mobile number, date of birth), create a secure password, and agree to the Terms & Conditions. You'll receive a verification email — click the link inside to activate your account. After that, complete the KYC (Know Your Customer) identity verification by uploading a valid government-issued ID. Once approved, you're ready to deposit and play.

You must be 21 years of age or older to register and play at 10ji. This is a strict requirement under Philippine law and PAGCOR regulations governing casino-style online gambling. 10ji enforces this through mandatory KYC identity verification — any account found to belong to an underage player will be immediately closed and any deposits returned.

No. Each player is permitted only one account at 10ji. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being suspended and winnings forfeited. If you've forgotten your login details, use the "Forgot Password" feature on the login page or contact our support team for assistance.

10ji accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• PRC ID
• Voter's ID
• Postal ID

Upload a clear photo or scan of your ID along with a selfie holding the ID. Verification is typically completed within 24 hours.

On the 10ji login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and you're good to go. If you don't receive the email, check your spam folder or contact our 24/7 support team via live chat.

10ji supports the following deposit methods for Filipino players:

• GCash — instant deposits via your GCash wallet
• PayMaya / Maya — instant deposits via your Maya wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa or Mastercard debit cards linked to a Philippine bank account

Please note: cryptocurrency deposits and credit card deposits are not accepted at 10ji in compliance with Philippine regulations.

The minimum deposit at 10ji is ₱100 for GCash and Maya, and ₱500 for bank transfers. Minimum amounts may vary slightly depending on the payment method and any active promotions. Check the Cashier section of your account for the most up-to-date limits.

GCash and Maya deposits are credited to your 10ji account instantly in most cases. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing time. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll resolve it promptly.

10ji does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, Maya, or your bank directly if you're unsure about any charges on their end.

Log in to your 10ji account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your account has completed KYC verification and that your withdrawal method matches the name on your 10ji account — this is required for security purposes.

Withdrawal processing times at 10ji:

• GCash / Maya: 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

Withdrawals are reviewed by our finance team before processing. Most requests submitted during business hours are approved within 1–2 hours. Requests submitted late at night or on weekends may take slightly longer.

The minimum withdrawal at 10ji is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification for security purposes.

Common reasons for a declined withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal account name does not match your 10ji account name
• Insufficient real-money balance (bonus funds cannot be withdrawn directly)
• Account flagged for security review

If your withdrawal was declined, our support team will notify you with the specific reason. Contact live chat for immediate assistance.

10ji offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page and may vary based on current campaigns. Always read the full bonus terms before claiming — pay attention to the wagering requirements, minimum deposit, eligible games, and expiry period.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it can be converted to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before you can withdraw the bonus winnings. Different games may contribute differently toward wagering — slots typically contribute 100%, while live casino games may contribute less.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements. Your real-money balance and bonus balance are kept separate in your 10ji account. You can always choose to forfeit a bonus if you'd prefer to withdraw your real-money balance without completing the wagering requirements.

10ji offers a wide variety of games for Filipino players, including:

• MT Live — live dealer casino games with real-time streaming
• Monster Crash — fast-paced crash-style multiplier game
• Bingo — classic and modern bingo variants
• Slots — hundreds of slot titles from top providers
• Live Casino — baccarat, roulette, blackjack, and more

New games are added regularly. Check the 10ji Casino page for the latest additions.

Yes! 10ji is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit 10ji.org on your phone's browser, log in, and enjoy the full game library. For the best experience, use a stable Wi-Fi or 4G/5G connection.

Yes. All games at 10ji use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing agencies. Live dealer games are streamed in real time from professional studios, providing full transparency. 10ji operates under PAGCOR regulations, which include requirements for game fairness and integrity.

10ji provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits — daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — maximum loss thresholds per period
• Session Time Limits — automatic session cutoffs after a set duration
• Reality Check Reminders — on-screen notifications showing your session time and spend
• Cooling-Off Period — temporary account suspension from 24 hours to several weeks
• Self-Exclusion — permanent or indefinite account closure

Visit our Responsible Gaming page for full details on each tool.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion and follow the steps. You can also request self-exclusion by contacting our 24/7 live chat support — simply tell the agent you wish to self-exclude and they will process it immediately. Self-exclusion cannot be reversed during the active exclusion period. Any remaining real-money balance will be returned to your verified payment method.

"Gambling is addictive. Know when to stop." — PAGCOR

Yes. 10ji operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR compliance includes player protection standards, responsible gaming requirements, and fair play obligations. Only players aged 21 and above are permitted to participate in real-money gaming at 10ji.