Gaming at 10ji should always be fun, in control, and within your means. We provide every Filipino player with the tools and information needed to keep it that way.
"Gambling is addictive. Know when to stop."
This is the official PAGCOR responsible gaming advisory. 10ji fully supports this message and is committed to the wellbeing of every player on our platform. If you feel gambling is affecting your life, please use the tools on this page or reach out to our support team.
Under Philippine law and PAGCOR regulations, participation in real-money online casino gaming is strictly restricted to individuals who are 21 years of age or older. 10ji enforces this requirement through mandatory identity verification (KYC) for all registered accounts. Underage gambling is illegal and harmful — we take this seriously.
For most players, online gaming at 10ji is exactly what it should be — a fun, exciting way to unwind after a long day in Manila, Cebu, Davao, or wherever you are in the Philippines. Live casino games, slots, bingo, Monster Crash — it's entertainment, plain and simple.
But 10ji also knows that for some people, gambling can stop being fun and start becoming a problem. That's not a judgment — it's a reality that affects players across all walks of life. Problem gambling can develop gradually, and it's not always easy to recognize in yourself.
That's why 10ji has built a full suite of responsible gaming tools directly into the platform. These tools are available to every registered player, free of charge, at any time. You don't need to be in crisis to use them — many players use deposit limits and session reminders simply as a matter of good habit.
10ji's responsible gaming framework is aligned with PAGCOR's player protection guidelines and reflects our genuine commitment to the long-term wellbeing of our community. We want you to enjoy 10ji for years to come — and that means playing smart.
10ji operates under PAGCOR's regulatory framework, which includes mandatory responsible gaming standards for all licensed operators in the Philippines.
Every 10ji account undergoes identity verification to confirm the player is 21 or older before real-money play is permitted. No exceptions.
Set your own deposit, loss, and session limits directly from your account dashboard. You're always in control of how much time and money you spend.
Our support team is available around the clock via live chat. If you're struggling, reach out — we're here to help, not to judge.
These tools are built into your 10ji account and can be activated at any time — no waiting period, no questions asked.
Set a maximum amount you can deposit into your 10ji account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you're comfortable losing over a set period. When your loss limit is reached, 10ji will automatically prevent further real-money gameplay until the limit period resets. This tool is especially useful for players who want a hard financial boundary beyond just deposit controls.
Set a maximum duration for each gaming session. When your session limit is reached, you'll receive a notification and be prompted to take a break. You can also enable session reminders that pop up at regular intervals — say, every 30 or 60 minutes — to keep you aware of how long you've been playing.
Need a short break from gaming? A cooling-off period temporarily suspends your 10ji account for a period of your choosing — from 24 hours up to several weeks. During this time, you cannot log in, deposit, or play. The cooling-off period cannot be cancelled once activated, giving you a genuine break when you need it.
Self-exclusion is 10ji's most powerful responsible gaming tool. It permanently or indefinitely closes your account and blocks you from registering a new one. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Any remaining real-money balance will be returned to your verified payment method.
Reality check notifications appear on screen at intervals you choose, showing you how long you've been playing and how much you've wagered in the current session. These gentle nudges help you stay grounded and make conscious decisions about whether to continue playing or take a break.
All responsible gaming tools are accessible from your 10ji account settings under the "Responsible Gaming" tab. Contact our 24/7 support team if you need help activating any of these tools.
Problem gambling doesn't always look the way people expect. It rarely starts with a dramatic loss — more often, it creeps in gradually. Recognizing the early warning signs is the first and most important step toward getting help.
If any of the signs below sound familiar — whether for yourself or someone you care about — please take them seriously. There is no shame in acknowledging a problem. The courage is in doing something about it.
10ji encourages all players to check in with themselves regularly. Gaming should add to your life, not take away from it.
"Gambling is addictive. Know when to stop." — This is not just a tagline. It is a genuine reminder that the house always has an edge, and that chasing losses is one of the most common and dangerous patterns in problem gambling.
10ji fully endorses this advisory and displays it prominently across our platform as required by PAGCOR's responsible gaming guidelines.
Chasing Losses
Continuing to play in an attempt to win back money you've already lost — often leading to even bigger losses.
Gambling Beyond Your Means
Spending money on gambling that was set aside for rent, bills, groceries, or other essential expenses.
Hiding Your Gambling
Lying to family members or friends about how much time or money you spend on gaming platforms.
Inability to Stop
Feeling unable to stop playing even when you want to, or feeling restless and irritable when you try to cut back.
Neglecting Responsibilities
Missing work, school, or family commitments because of time spent gambling, or losing interest in other activities you used to enjoy.
Borrowing to Gamble
Taking out loans, borrowing from friends or family, or using credit to fund gambling activity — a serious escalation sign.
Mood Swings Around Gaming
Feeling anxious, depressed, or irritable when not gambling, or using gambling as a way to escape stress or emotional problems.
Increasing Bet Sizes
Needing to bet larger and larger amounts to feel the same level of excitement — a pattern similar to tolerance in substance addiction.
Answer honestly. If you answer "yes" to two or more of these questions, consider using 10ji's responsible gaming tools or speaking with a professional.
Have you ever spent more money gambling than you originally planned to?
Have you ever gambled to escape feelings of stress, anxiety, loneliness, or depression?
Have you ever lied to someone close to you about how much you gamble or how much you've lost?
Have you ever tried to win back money you lost by gambling more — and ended up losing even more?
Have you ever felt that you needed to gamble with larger amounts of money to get the same feeling of excitement?
Has gambling ever caused problems in your relationships, work, or finances?
Have you ever felt unable to stop gambling even when you wanted to?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling habits, please contact our support team or reach out to a professional counseling service in the Philippines.
Self-exclusion is the strongest tool available to players who feel they need a complete break from gambling. Here's how it works at 10ji.
Access your account and navigate to Account Settings, then select the "Responsible Gaming" tab.
Choose "Self-Exclusion" from the responsible gaming tools menu and select your preferred exclusion period.
Review the terms of your self-exclusion and confirm. You'll receive an email confirmation once your account has been suspended.
Any remaining real-money balance in your account will be returned to your verified GCash, Maya, or bank account within 3–5 business days.
Important: Self-exclusion requests cannot be reversed during the active exclusion period. If you attempt to open a new 10ji account during your self-exclusion period, it will be closed and any deposits returned. If you prefer to request self-exclusion by contacting support directly, our team is available 24/7 via live chat — simply state that you wish to self-exclude and our agents will process your request immediately.
The vast majority of 10ji players enjoy the platform responsibly. Here are some simple habits that help keep gaming a positive experience — whether you're playing slots in Quezon City or live casino games in Makati.
Decide how much you're comfortable spending before you open the app. Treat it like an entertainment budget — once it's gone, the session is over.
Think of gaming as entertainment, not a way to make money. The house always has an edge — any winnings are a bonus, not an expectation.
Step away from the screen regularly. Use 10ji's session reminders to prompt yourself to take a break, grab a snack, or stretch.
If you've hit your budget for the day, stop. Chasing losses is the fastest way for a fun session to turn into a problem. Log out and come back another day.
If you or someone you know needs help with problem gambling, these resources are available in the Philippines.
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for all licensed operators. PAGCOR's responsible gaming program includes player education, operator compliance, and support referrals.
Contact PAGCOR: pagcor.ph
The NCMH provides mental health services across the Philippines, including counseling for behavioral addictions such as problem gambling. Services are available to all Filipinos.
NCMH Hotline: 1553 (toll-free)
Our support team is available 24 hours a day, 7 days a week via live chat on the 10ji platform. If you want to activate any responsible gaming tool or discuss your account, we're always here.
Email: [email protected]
Gaming is best when it's fun, controlled, and within your means. Log in to your 10ji account to set your limits and explore our full range of games — safely.
21+ only | PAGCOR Regulated | "Gambling is addictive. Know when to stop."
Play for fun. Set limits. Know when to stop.