10ji Casino ("10ji," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the 10ji platform, including visitors to our website and registered players. This Privacy Policy ("Policy") describes how 10ji collects, uses, stores, shares, and protects personal information in connection with the operation of the 10ji online gaming platform at 10ji.org.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC). It should be read together with our Terms & Conditions, which govern your use of the 10ji platform.
By registering an account or using the 10ji platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the platform.
For the purposes of the Data Privacy Act of 2012, 10ji Casino is the Personal Information Controller in respect of the personal data collected through the 10ji platform. This means 10ji determines the purposes and means of processing your personal data.
Our designated Data Protection Officer (DPO) oversees compliance with this Policy and applicable data privacy laws. You may contact the DPO at: [email protected] with the subject line "Data Privacy Inquiry."
When you register an account, complete KYC verification, make deposits or withdrawals, or contact our support team, you may provide us with the following categories of personal data:
When you access the 10ji platform, we automatically collect certain technical and behavioral data, including:
In certain circumstances, 10ji may collect sensitive personal information as defined under the Data Privacy Act, including government ID numbers and financial account details. Such data is collected solely for the purposes of identity verification, fraud prevention, and compliance with PAGCOR regulations and anti-money laundering laws. Sensitive personal information is subject to heightened security measures and access controls.
10ji uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact data |
| KYC identity verification | Identity data, KYC documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and platform features | Usage data, device data |
| Customer support and dispute resolution | Communications data, account data |
| Fraud prevention and security monitoring | All categories as necessary |
| Compliance with PAGCOR regulations and AML laws | Identity, financial, transaction data |
| Responsible gaming monitoring and intervention | Usage data, account data |
| Sending promotional communications (with consent) | Contact data |
| Platform analytics and improvement | Usage data, cookie data |
10ji will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.
10ji processes your personal data on the following legal bases under the Data Privacy Act of 2012:
10ji shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, Maya, and banking partners), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and fraud detection and security services. All third-party processors are contractually bound to process your data only on 10ji's instructions and in accordance with applicable data privacy laws.
10ji may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory requirement. 10ji will notify you of such disclosures where legally permitted to do so.
10ji does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this Policy.
Some of 10ji's third-party service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection as Philippine law, 10ji ensures that appropriate safeguards are in place — such as contractual clauses approved by the National Privacy Commission — to protect your data to the same standard required under the Data Privacy Act of 2012.
By using the 10ji platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.
10ji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, 10ji will securely delete or anonymize it in accordance with our internal data disposal procedures.
Cookies are small text files placed on your device when you visit the 10ji platform. They help us recognize your device, maintain your session, remember your preferences, and understand how you interact with the platform. 10ji also uses similar technologies such as web beacons and local storage for comparable purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the platform to function — session management, login authentication, security tokens. Cannot be disabled. | Session |
| Functional | Remember your preferences such as language settings, game display options, and responsible gaming limits. | Up to 12 months |
| Analytics | Help us understand how players use the platform so we can improve features and performance. Data is aggregated and anonymized where possible. | Up to 13 months |
| Marketing | Used to deliver relevant promotional content to you on the 10ji platform. Only activated with your consent. | Up to 12 months |
You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the 10ji platform — for example, you may be required to log in again on each visit if session cookies are blocked.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 10ji:
To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." 10ji will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.
The 10ji platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style online gambling. 10ji does not knowingly collect personal data from individuals under the age of 21.
If 10ji becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the originating payment method. If you believe a minor has registered on the 10ji platform, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. 10ji supports PAGCOR's responsible gaming framework and takes the protection of minors seriously.
10ji implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While 10ji takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for notifying 10ji immediately if you suspect unauthorized access to your account.
The 10ji platform may contain references to third-party services such as payment processors. While 10ji takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services. This Policy applies solely to data collected by 10ji through the 10ji platform. We encourage you to review the privacy policies of any third-party services you use in connection with your 10ji account.
10ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 10ji will notify registered players via the platform or by email to the registered address, and will update the "Last Updated" date at the top of this Policy.
Your continued use of the 10ji platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting our support team.
We recommend reviewing this Policy periodically to stay informed about how 10ji protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or 10ji's handling of your personal data, please contact our Data Protection Officer through the following channels:
10ji will acknowledge all data privacy inquiries within three (3) business days and will endeavor to resolve all requests within fifteen (15) business days. For complex requests, we may require additional time and will notify you accordingly.
If you are not satisfied with 10ji's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected] or through the NPC's official website.